Cannot Sent Message

Hi there.
My friend has the following problem in the game:
When you write something it shows this error:
You can not send a message.
It’s in the red and is everywhere.
I would really appreciate if you help me.
I also have a question for cloak of skins?
How my friend to put his cloak to the skins (Nova Skin Edior)

Hello! I this friend :smiley:

Cannot send message (не може да изпратиш съобщение)

Sorry for my erros text post
but im bulgarian.

I see these new post’s getting reply’s but when I need help trying to delete something there’s no reply at all… I know I’m new here but come on…